B2B Technology

A big producer plans to double down on B2B digital commerce

Dover Corp., a big and diversified producer of commercial merchandise, simply closed out a giant 12 months for digital commerce.

We invested over $14 million in digital merchandise and digital and ecommerce, which allowed us to succeed in our aim of over $1 billion in ecommerce income final 12 months.
Richard Tobin, CEO
Dover Corp.

And Dover—which manufactures merchandise for engineering, fueling, imaging and identification, pumps and refrigeration, and meals tools—plans one other huge push for much more digital commerce in 2022.

In 2021, Dover, based mostly in Downers Grove, Illinois, posted complete gross sales of $7.907 billion, a rise of 18.3% from complete gross sales of $6.684 billion in 2020.

Final 12 months, digital commerce accounted for about $1 billion in gross sales, or about 13% of complete income, CEO Richard Tobin instructed Wall Road analysts on a latest year-end earnings name.

With momentum constructing for digital gross sales, Dover is aiming to double its ecommerce enterprise this 12 months, Tobin stated.

“We invested over $14 million in digital merchandise and digital and ecommerce, which allowed us to succeed in our aim of over $1 billion in ecommerce income final 12 months with no contact by customer support,” Tobin stated “This represents over 10 instances the amount we processed in 2018. And our 2020 aim is to double our 2021 quantity.”

The corporate is also trying to ecommerce to assist its inside diversification and effectivity, Tobin says.

“I feel clearly the true advantage of transferring to [an] ecommerce platform is the S&OP (gross sales and operations planning) course of will get quite a bit slicker, stock administration will get quite a bit higher, and you may centralize pricing somewhat than having distributed pricing all over the world,” he instructed analysts. “So, sure, it’s a little bit of value financial savings, however the true profit is operational over time and it’s not a sort of go-to-market platform and we anticipate to proceed to promote by means of distribution.”

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